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Shipping Information
Shipping Areas: We ship to locations within the United States. Shipping Week: Orders need to be in by Sunday 11:59pm to go the coming week. If placed after that, it will be shipped the following week. Processing Time: Orders are typically processed within 3-4 business days. Shipment Day: Orders are only shipped Monday, Tuesday and rarely Wednesday if we get really busy. Shipping Methods: We use standard shipping methods to ensure your plants arrive safely. Shipping Delays: While we do our best to ensure timely delivery, delays may occur due to weather or other unforeseen circumstances.
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Where are you located?
Our nursery is located in the heart of Portville, New York City. It's a green oasis in the urban landscape, perfect for plant enthusiasts.
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What do you specialize in selling?
We specialize in selling a diverse array of wetland and native garden plants. Our plants are perfect for adding a touch of nature to your garden or landscape.
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Can I pick up my order or walk in to shop?
No—we do not offer in-person pick-up or walk-in sales. All orders must be placed through our website or by direct inquiry. This allows us to ensure proper handling and availability of our specialized stock.
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What is lot size?
“Lot size” refers to the minimum quantity in which each plant type is sold. This can vary by species—see each product page or contact us for custom quantities.
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Plant Care and Guarantee
Plant Care Instructions: Care instructions are provided with each plant to ensure its health and growth. Plant Guarantee: We guarantee that plants are healthy at the time of shipment. Please contact us immediately if there are any issues upon arrival.
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Custom Orders
Custom Orders: We welcome custom orders. Please contact us to discuss your specific requirements. Processing Time for Custom Orders: Processing times for custom orders will vary. We will provide an estimated time frame during the ordering process.
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Payment Policies
Payment Methods: We accept various payment methods including credit/debit cards and PayPal through our Etsy store. Sales Tax: Applicable sales tax will be added to orders based on the shipping address. Order Cancellation: If you need to cancel your order, please do so within 24 hours of purchase.
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Return & Exchange Policy
Return Policy: Returns are subject to availability. Please contact us to discuss exchange options. Exchange Policy: Exchanges are subject to availability. Please contact us to discuss exchange options. Return Shipping: The buyer is responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
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Contact Information
Customer Service: For any questions or concerns, please contact us through our Etsy store or at our email address provided on our website. Social Media: Follow us on Instagram, Facebook, Pinterest, and TikTok at @onestopgardenshopco for updates and gardening tips.
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How long have you been in the industry?
We have been nurturing plants and serving our community for over 30 years. Our experience ensures you get only the best plants and advice.
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What makes your plants special?
Our plants are eco-friendly and sustainable, grown with care to ensure they thrive in your garden. We specialize in bareroot plants and starter plant plugs, perfect for various gardening projects.
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Do you cater to individual customers or only commercial clients?
We cater to everyone! Whether you are a commercial client, a wholesaler, or an individual green-thumb, we have the plants and expertise you need.
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Can I get gardening advice from your experts?
Absolutely! We are more than just a plant shop. We are your go-to horticultural experts, ready to guide you through our extensive plant inventory and provide valuable gardening tips.
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Are your plants environmentally friendly?
Yes, our plants are not just beautiful but also environmentally friendly. We focus on native species that support local ecosystems and wildlife.
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Do you have an online store?
Yes, we have recently expanded our reach by opening a new Etsy store. This allows us to cater to a wider audience and offer our plants and services online.
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Do you have social media channels?
Yes, we do! Follow us on Instagram, Facebook, Pinterest, and TikTok at @onestopgardenshopco for the latest updates, gardening tips, and a peek into our beautiful collection of plants.
