Question 1

Shipping Information

Accepted Answer

• Shipping Areas: We ship to locations within the United States.
 • Shipping Week: Orders need to be in by Sunday 11:59pm to go the coming week. If placed after that, it will be shipped the following week. 
 • Processing Time: Orders are typically processed within 3-4 business days.
 • Shipment Day: Orders are only shipped Monday, Tuesday and rarely Wednesday if we get really busy.
 • Shipping Methods: We use standard shipping methods to ensure your plants arrive safely.
 • Shipping Delays: While we do our best to ensure timely delivery, delays may occur due to weather or other unforeseen circumstances.

Question 2

Where are you located?

Accepted Answer

Our nursery is located in the heart of Portville, New York City. It's a green oasis in the urban landscape, perfect for plant enthusiasts.

Question 3

What do you specialize in selling?

Accepted Answer

We specialize in selling a diverse array of wetland and native garden plants. Our plants are perfect for adding a touch of nature to your garden or landscape.

Question 4

Can I pick up my order or walk in to shop?

Accepted Answer

No—we do not offer in-person pick-up or walk-in sales. All orders must be placed through our website or by direct inquiry. This allows us to ensure proper handling and availability of our specialized stock.

Question 5

What is lot size?

Accepted Answer

“Lot size” refers to the minimum quantity in which each plant type is sold. This can vary by species—see each product page or contact us for custom quantities.

Question 6

Plant Care and Guarantee

Accepted Answer

• Plant Care Instructions: Care instructions are provided with each plant to ensure its health and growth.
 • Plant Guarantee: We guarantee that plants are healthy at the time of shipment. Please contact us immediately if there are any issues upon arrival.

Question 7

Custom Orders

Accepted Answer

• Custom Orders: We welcome custom orders. Please contact us to discuss your specific requirements.
 • Processing Time for Custom Orders: Processing times for custom orders will vary. We will provide an estimated time frame during the ordering process.

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